Cancellation, Refund, Return & Shipping Policy
COVERS VALIDITY ACTION Damaged, Defective 48 hours from delivery Replacement
In case you face any issues with the product, such as damaged product, defective product, or any other similar issues, you may request for a replacement of the product within 48 hours of the delivery of the product. For Bigger Products, We may offer you Part Replacement also to make the whole process faster and hassle-free.
Once the original product(s) has been received at our Facility and has passed the quality check, the replacement product will be shipped.
To be eligible for a return, we must receive the product in the same condition that you received it in. It must also be in its original packaging with tags intact.
The product should be in unused, undamaged, unwashed, unassembled and original condition without any scratches or dents.
If replacement is being done due to damage issue, then only reported damages will be considered while QC Check.
We will arrange the pickup of the product by reputed courier company. If in case your Pin code is non-serviceable for return pickup, We request you to kindly arrange the shipping of the product. We will reimburse the shipping charges Max. up to Rs500, when the product is received by us.
To initiate Replacement, kindly mail us on support@6thgenengineering.com. Kindly share photo, video proof of the defect. The defect/damage should be clearly visible in the proof.
Shipping Policy
At 6Th Gen, we believe that shipping should be simple, affordable, and hassle-free. We ship only through reputed courier agencies to ensure your products reach you in the fastest time possible and in perfect condition. In case of any issues, our friendly customer support team is always here to help. So sit back, relax, and let us take care of the shipping!
To Track
We are committed to delivering products that meet your expectations. If you require any assistance in understanding our shipping policy, please don’t hesitate to call our helpline at +91 90684-84906 and track your order at https://6thgenengineering.com/
National Shipping
- Free national shipping is available for orders above Rs.200.
- For orders equal to or lower than Rs.299, a delivery charge of Rs.50 applies.
In case of technical issues with payment
- If the amount has been deducted from your account but the order status continues to show as pending payment or payment failed, write to support@6thgenengineering.com or WhatsApp at 90684-84906
- Cancellation/Modification
- Orders once dispatched or shipped CANNOT be cancelled/modified.Shipping and delivery timelines
- We ship through reputed courier partners to ensure fast delivery in good condition.
- Delivery timelines have been impacted due to COVID-19.
- Under normal circumstances, products are delivered within 3-8 business days of order confirmation.
- For Non-Metro locations, delivery takes 3 to 12 days, and for remote locations, delivery may exceed 12 days.
- These timelines do not apply to custom orders, special orders, or pre-order bookings. Timelines for each will be mentioned in the product description.
- All items are shipped within 1-3 working days of receiving the order.
Trust
* Team Work * Customer Commitment
* Innovation * Diversity
* Accountability * Sustainability
